eRide Pro Help Center

Welcome to the Products – E Ride Pro  Help Center! Whether you’re a new user or a seasoned rider, our comprehensive support resources are here to assist you in getting the most out of your eRide Pro experience. Find answers to common questions, troubleshooting tips, and guidance on using our features effectively.

Getting Started with eRide Pro

How to Register and Set Up Your Account
Creating an account with eRide Pro is quick and easy. Download the app from the App Store or Google Play, then follow the on-screen instructions to sign up using your email or social media accounts. Once registered, set your preferences and complete your profile to enjoy a seamless riding experience.

How to Locate and Unlock an eRide Pro Scooter
Use the app’s map feature to find nearby scooters. Once you arrive, scan the QR code on the scooter to unlock it. Ensure the scooter is fully charged and in good condition before starting your ride.

Using eRide Pro Features

How to End and Pay for Your Ride
Finish your ride by parking the scooter in a designated area, then tap ‘End Ride’ in the app. Confirm the location and fare details, then proceed to payment. You can pay via credit card, digital wallet, or other supported methods.

How to Extend Your Ride or Report Issues
Need more time? You can extend your ride directly from the app if the scooter is available. If you encounter any problems during your ride, such as a malfunction or safety concern, use the ‘Report Issue’ feature in the app to notify our support team immediately.

Safety and Troubleshooting

Safety Tips for eRide Pro Riders
Always wear a helmet, obey traffic laws, and ride within your skill level. Avoid riding in bad weather or crowded areas to ensure your safety.

Troubleshooting Common Issues
If you experience connectivity problems, try restarting the app or resetting your device. For scooter malfunctions, use the ‘Report Issue’ feature or contact our support team for assistance.