Warranty Coverage
Effective Date: May 27, 2025
E Ride Pro Inc. (“Company”) is pleased to offer a limited one-year warranty on all new electric off-road motorcycles (“Product”) sold through our authorized dealers or directly via our official website. This warranty is valid from the date of purchase by the original owner and is non-transferable. As of May 27, 2025, E Ride Pro has updated this policy to remove the limited miles restriction on warranty claims.
What Is Covered
The Company will, at its discretion, repair or replace any components of the Product that are found to be defective in materials or workmanship during the warranty period. This includes, but is not limited to, the frame, motor, battery, and other major components. Repairs or replacements will be provided free of charge.
Exclusions
- Normal Wear and Tear: This warranty does not cover normal wear and tear or damages resulting from accidents, misuse, neglect, improper maintenance, or unauthorized modifications.
- Batteries: Battery capacity reduction over time is considered normal. The battery warranty does not cover capacity loss unless it drops below 70% of its original capacity within the warranty period.
- Consumables: Items expected to wear out over time, such as tires, brake pads, and suspension components, are not covered under this warranty.
- Third-Party Accessories: Any third-party accessories or aftermarket parts not supplied by the Company are not covered by this warranty.
How to Make a Warranty Claim
- Contact Your Authorized Dealer:
If the Product was purchased through an authorized dealer, please contact them first. They will assist you with the warranty claim process. - Contact the Company Directly:
If you purchased the Product directly from our website, please reach out to our Customer Service team to initiate your claim. - Provide Documentation:
You will be required to provide proof of purchase and any additional documentation requested to validate your warranty claim.
Limitation of Liability
The Company’s liability under this warranty is limited to the repair or replacement of defective parts and components. The Company is not responsible for any indirect, consequential damages, loss of use, or other expenses incurred due to a warranty claim.
Disclaimer
This warranty policy is subject to change without notice. The Company reserves the right to modify or discontinue this policy at its discretion. Any modifications will not affect warranty coverage for Products sold prior to the change.